FAQ — Product, Security and Pricing
Frequently asked questions about Crack Sales, covering how real-time audio guidance works, what the copilot detects, why CRM writes require human approval, workspace isolation enforced at the database level, the fact that raw audio is never retained, and that the product is free to use.
Product
How does the real-time audio guidance work during sales calls?
A native desktop app captures system audio on the machine you are already using — so it hears both sides of a Zoom, Google Meet, Microsoft Teams or dialler call without joining the meeting as a participant. There is no bot in your attendee list and no browser extension. It transcribes in real time, identifies the buyer's objections and questions, matches them against your playbooks and battlecards, and shows one suggestion at a time. The budget is 1.3 seconds from the end of their sentence to words on your screen; measured on real speech it runs at 84ms median and 800ms at the 95th percentile.
Does the system automatically sync notes to my CRM?
No, and that is deliberate. After a call our pipeline turns the transcript into a formatted summary, next steps and qualification checks — then waits. A rep presses Log, and only then is anything written to the Opportunity or Contact in Salesforce or HubSpot. The reason is narrow: a model summarising a forty-minute negotiation will occasionally be wrong about something material, and an unattended wrong write stops being a model error and becomes the record — in the forecast, in the pipeline review, in somebody's board deck. Drafting is automatic; writing is a human decision.
What qualification methodologies do you support?
Workspace setup offers MEDDPICC, BANT, Challenger Sale and SPIN Selling, and the post-call summary extracts the qualification points for the one you choose. If your team runs a different framework, say so on the 15-minute intro call, where we build your Sales Brain with you.
How do I add my sales reps and admins?
An admin opens the Team page, types the person's email, chooses Sales Rep or Admin and presses Send invite. An invitation email goes to that address, and the invitee signs in with a Google account for that exact address to join the workspace. Pending invitations are listed on the Team page and expire after 14 days.
Can I download call reports and transcripts?
Yes. Every finished call has a report you can reopen any time from Call History or My Performance, and download as a PDF. Inside the report you can also download the full transcript as a plain-text file. A rep sees the calls they recorded; an admin can read the team's calls for coaching.
Do sales representatives need to install anything?
A lightweight desktop application, currently Windows only, that runs alongside your existing dialer or meeting tools. It reads system audio directly rather than joining the call as a bot, so it has no impact on call quality or connection speed. Reps use headphones — on open speakers the microphone picks up the other side loudly enough to confuse who said what. A macOS build is not yet available.
Security and data
Is my call data safe with Crack Sales?
Yes. Your workspace is fully isolated from every other company, enforced at the database level, not just in application code — no other tenant can read or write into it. Within a workspace, each rep owns the calls they recorded and is the only one who can write to them; a workspace admin can read the team's calls for coaching, but never write to one they did not record. We do NOT share or use your proprietary commercial sales conversations to train public or cross-tenant foundation models.
What security compliance standards do you meet?
Crack Sales runs on Google Cloud Platform, with call records stored in Singapore under Google-managed AES-256 encryption at rest and HTTPS in transit. Sign-in is through Google or a one-time link emailed to your work address, your workspace is isolated from every other at the database level, and your call data is never used to train any model. Crack Sales holds no SOC 2 report or ISO 27001 certificate and does not claim one; the Security page lists every control with its honest status, and offers a data processing agreement and a security PDF pack.
How long do you retain raw call recordings?
We do not retain raw audio streams. Once an audio segment is processed into transcript and structure, the raw vocal signal is discarded. Transcripts and structured insights are stored inside your own workspace and stay there until you delete them; we never delete call data automatically.
Can I export or delete my data?
Yes, from the dashboard. Settings has a Download my data button for your profile and every call you recorded. The rep who recorded a call, or any admin, can delete it from Call History. An admin can delete the whole workspace by typing its name, and delete their own account from the Danger zone. Anything the dashboard does not cover, you can ask us to do.
Pricing and getting started
How does pricing work?
Crack Sales is free to use on your own calls, and no card is collected. Pricing is something we would discuss with you later, based on usage, so we do not publish a number here.
Will I be charged without warning?
No. There is no card on file, so nothing can be charged automatically and nothing renews. Any fee would be agreed with you in writing first.
Is it free?
Yes, it is free, running on your real calls with your own reps. It starts once we have had a 15-minute call and built your Sales Brain with you, because the Brain is what the copilot speaks from and it is built by hand rather than from a form.
What do you review at the quarterly check?
Metrics drawn from your own call records, not from a revenue model: must-answer coverage, objections handled versus dropped, talk ratio and question rate. These are things we can both see in your dashboard and argue about honestly. We deliberately do not claim to attribute closed deals to the product.
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