Exporting or deleting your data (GDPR Articles 17 and 20) — Help Centre
Download your data as JSON, delete a call, or delete the workspace or your account.
1. Export (Article 20): in the web dashboard open Settings and press Download my data. You get one JSON file with your profile data and every call you recorded.
2. Delete one call: in Call History, the rep who recorded a call or any workspace admin can delete it. Its transcript, signals and scorecard go with it.
3. Delete the workspace (admins): in Settings, under Danger zone, type the exact workspace name. This removes every call, brain and integration for every member.
4. Delete your account (Article 17): in Settings, under Danger zone, type your email address. This removes your profile and every call you own. A rep cannot do this themselves: their workspace admin removes them from the Team page. A workspace you own is not deleted by this — delete it first if you want it gone.
5. Deletion is permanent and cannot be undone. Download your data first if you want a copy.
6. Call records stay in your workspace until you delete them; nothing is deleted automatically. Raw audio is never retained: once a segment is processed into transcript and structure, the vocal signal is discarded.
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